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Quality Policy

Last updated: 5 January 2026

Document Ref: SV2023-006-GENC-ORG-0012-02

Smart Veritas strives to ensure accurate and timely delivery of services which continuously meet and exceed customer and ISO 9001:2015 requirements and continually improve our processes to enhance customer satisfaction and loyalty.

Our Commitment

Smart Veritas' management is committed to ensuring the targeted level of quality is achieved, maintained, and ultimately exceeded. Quality in the workplace is promoted by providing all employees with the knowledge, training, and tools, such that the employees can meet and exceed the quality targets as set by Smart Veritas' management, whilst embracing the personal responsibility associated with these targets.

Key Quality Targets

Smart Veritas' key quality targets are defined as being:

  • Meet and exceed client quality requirements and expectations.
  • Commitment to continual improvement of the level of quality provided.
  • Commitment to continuous learning and personal improvement.
  • Commitment to our goal of net zero and environmental sustainability.
  • Commitment to relevant local and international legislation.

Responsibility

The ultimate responsibility for continuous improvement and achieving these key targets lies within Smart Veritas' management, but it is expected that each employee and contractor has a proactive role in this process.