Privacy Policy

Last updated: 18 October 2023

Document Ref: SV2023-006-GENC-ORG-0007-00

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the "controller" of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your Rights.

Personal Data We May Collect and Why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you.
Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter, or telephone, through our Site, by submitting a comment on our Site, or by any other means.
Survey responses: information from surveys that we use for research purposes, if you choose to respond to them.
Transaction details: we or our third-party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders.
Details of visits to the Site: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Cookies

What Are Cookies?

We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

What Cookies Are Used on the Website?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

Essential - Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. You may not be able to use our Site without these cookies.
Analytics - We use analytics cookies to help us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used.
User Cookies - We use cookies to improve your experience by remembering your preferences, so we know how you like to use our Site.
Social Sharing - We use third party cookies to allow you to share content directly on social networking/sharing sites like Facebook, Twitter, or Google+.
Interest-Based Advertising - Third party cookies may be used to collect information about the types of things that interest you to try and ensure that the adverts you see are relevant to you.

How Can I Reject or Opt Out of Receiving Cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The "Help" menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Third Party Cookies

Some of the cookies described above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide you with products and services you have requested - We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested.
To send you service communications - We use the contact details you have provided so that we can communicate with you about the products and services that we provide, including to let you know about major changes.
Direct marketing - If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post, or telephone. You can unsubscribe at any time.
To track your usage - We use cookies and similar technologies to track your activity on our Site so that we can provide important features, monitor usage, and provide you with a more personalised experience.
To provide and improve customer support - We use your personal data to provide and improve the customer support we offer to you.
To maintain our records - We process personal data in the course of maintaining and administering our internal records, ensuring information is kept up to date and accurate.
To respond to enquiries, complaints, and disputes - We use your personal data to help us respond to enquiries or complaints and deal with any disputes.
To investigate, detect and prevent fraud - In certain circumstances, we use your personal data to comply with our legal obligations, including for fraud detection, investigation, and prevention purposes.

Legal Grounds for Processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. We rely on the following:

Consent

In certain circumstances, we process your personal data after obtaining your consent for sending marketing communications, sharing your details with trusted business partners, conducting marketing research, and obtaining credit scores.

Performance of a Contract and Legal Obligations

It is necessary for us to process your contact details, payment details and business information for the performance of our terms between us. We rely on this to provide products and services, communicate about those services, provide customer support, and notify you about changes.

Legitimate Business Interests

It is sometimes necessary to collect and use your personal data for our legitimate interests as a business, which include providing useful products and services, understanding our customer base, complying with contractual obligations, developing and improving our Site, training staff, responding to enquiries, presenting content effectively, and ensuring effective operational management.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, we will not process your personal data unless there is another legal ground for us to do so.

Who We Share Your Personal Data With

We may provide your personal data to our suppliers and service providers, including other companies in our group, who act as "processors" of your personal data on our behalf. We may also disclose your personal data to comply with any legal obligation, or to protect the rights, property, or safety of our business, our customers, or others.

In some cases, personal data may be transferred outside the European Economic Area (EEA). We are required by data protection law to ensure that where we or our processors transfer your personal data outside of the EEA, it is treated securely and protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

How Long We Keep Your Personal Data For

We retain your personal data for no longer than is necessary for the purposes for which it was provided. When determining retention periods, we take into account:

Legal obligations under applicable law to retain data for a certain period of time.
Statute of limitations under applicable law.
Potential or actual disputes.
Guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

Your Rights

You have the following rights regarding your personal data:

Right to be informed - You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights.
Right of access - You have the right to obtain access to your personal data and certain other information (similar to that provided in this Privacy Policy).
Right to rectification - You are entitled to have your personal data corrected if it is inaccurate or incomplete.
Right to erasure - Also known as 'the right to be forgotten', this enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
Right to restrict processing - You have the right to 'block' or suppress further use of your personal data in certain circumstances.
Right of data portability - You have the right to obtain and reuse your personal data in a structured, commonly used, and machine-readable format in certain circumstances.
Right to object to processing - You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.
Right to withdraw consent - If you have given your consent to process your personal data for a particular purpose, you have the right to withdraw your consent at any time.
Right to make a complaint - You have the right to make a complaint to the data protection authorities if you are unhappy with how we have handled your personal data.

How to Contact Us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please contact us at policies@smartveritas.com.

If you're not satisfied with our response, you can make a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), Postbus 93374, 2509 AJ Den Haag, telephone (+31) - (0)70 - 888 85 00.

Links to Other Websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on other websites you visit. We do not accept any responsibility or liability for the privacy practices of third-party websites and your use of such websites is at your own risk.